Sandelica (“we”, “our”, or “us”) operates the website sandelica.com. This Privacy Policy outlines how your personal data is collected, used, and protected when you shop with us.
1. Information We Collect
When you browse our website or make a purchase, we collect the necessary information to fulfill your order:
- Personal Details: Full name, phone number, and email address.
- Delivery Information: Shipping address, city, and postal code.
- Order Details: Items ordered, total value, and payment method (Cash on Delivery or Bank Transfer).
2. How We Use Your Information
We use your information exclusively to:
- Process, dispatch, and deliver your orders.
- Provide order confirmations and live courier tracking via WhatsApp or SMS.
- Respond to your inquiries and offer customer support.
- Improve our website speed, security, and catalog.
3. Data Protection & Sharing
- We do not sell, rent, or trade your personal information to third parties.
- Your delivery information is shared strictly with our contracted courier partners (e.g. TCS, Leopards, Trax) solely for delivering your parcel.
4. Cookies
Our website uses standard session cookies to remember the items in your shopping cart and maintain checkout functionality. You can choose to disable cookies in your browser settings, though some shopping cart features may not function properly.
5. Your Rights & Inquiries
You may contact us at any time to request updates or deletion of your customer information by emailing us at support@sandelica.com.
