Refund and Returns Policy

Welcome to Sandelica (sandelica.com). We take immense pride in the craftsmanship of our handmade soaps and curated home essentials. Your satisfaction is our priority.

1. Eligibility for Returns & Exchanges

You may request an exchange or refund within 7 days of receiving your parcel under the following circumstances:

  • The product arrived damaged, broken, or defective.
  • An incorrect item or quantity was delivered.

2. Hygiene & Sanitary Exception (Handmade Soaps)

Due to hygiene, health, and sanitary standards:

  • Handmade soaps, bath bars, and personal care products cannot be returned or refunded once opened, unwrapped, or used, unless they arrived damaged or defective.
  • Items must remain in their original packaging and unwrapped condition to qualify for return.

3. Reporting Damaged or Defective Items

If your order arrived damaged in transit:

  1. Please contact us within 48 hours of delivery.
  2. Send your Order ID along with clear photos/videos of the damaged parcel and item to our WhatsApp or email at support@sandelica.com.
  3. Once verified, we will dispatch a free replacement or initiate a refund immediately.

4. Return Process & Shipping

  • If a return is approved for reasons other than our error or transit damage, the customer will be responsible for the return courier shipping fee.
  • Returns must be securely packed to prevent damage during return transit.

5. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed via Direct Bank Transfer, JazzCash, or EasyPaisa within 3 to 5 business days.
  • Delivery/shipping charges are non-refundable.

Contact Us

For any return or exchange questions, please reach out via: