At Sandelica (sandelica.com), we ensure prompt, secure, and reliable delivery of all orders across Pakistan through reputable courier partners.
1. Order Processing Time
- All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and national holidays).
- You will receive a tracking confirmation via SMS or WhatsApp once your parcel is dispatched.
2. Delivery Timelines Across Pakistan
- Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad): 2 to 3 business days.
- Other Cities & Nationwide: 3 to 5 business days.
- Delivery times are estimates and may occasionally experience minor delays during extreme weather conditions or peak festive seasons.
3. Shipping Charges
- Standard Flat-Rate Courier Shipping: ₨ [e.g. 250] nationwide.
- Free Shipping: We offer Free Shipping on all orders above ₨ [e.g. 2,500 / 3,000].
4. Cash on Delivery (COD) Guidelines
- For Cash on Delivery orders, our courier rider will collect the exact invoice amount upon handing over the parcel.
- Please ensure an active mobile number is provided so the courier rider can contact you upon arrival.
- We may contact you via WhatsApp or phone call to verify high-value orders before dispatch.
5. Damaged or Tampered Parcels
If the outer flyer/packaging appears heavily damaged, torn, or tampered with upon delivery, please inspect the contents before accepting, or take clear photos and contact us immediately.
